We use Solviro on our software for swimming clubs, planning practices and risk teams. We test how it answers questions, fits each website and helps visitors contact us when they need a person.
All three products are run by our team. SwimClub Manager, PlanMan and RiskMate use Solviro on their websites. They are our own products, rather than independent customers.
SW Live on this site
UK swimming clubs
SwimClub Manager
Software for swimming clubs, with feature pages, FAQs, customer stories and a separate help centre.
Website assistantSwimClub Manager Support
Product and feature guidance
Public FAQs and pricing information
Where to find help with an account
The live assistant uses SwimClub Manager's name and explains how to contact the team when a visitor needs more help.
Project management software for architects and town planners, with detailed feature pages, FAQs, tutorials and help articles.
Website assistantPlanMan Support
Feature and integration questions
Trial, pricing and product guidance
Where to find help articles or contact the team
The live assistant uses PlanMan's name and green colours, suggests questions to get started and explains how to contact the team when it cannot answer.
Running Solviro across products with different audiences helps us test how the service behaves with varied websites, support content and visitor questions.
Choosing the pages that contain useful answers
Matching the assistant to each product's name and brand
Showing visitors how to contact us when they need more help
Checking how it works on live websites
Results so far
We haven't published figures for changes in support enquiries, response times or sales on these sites. Those need enough data for a fair comparison.
See it for yourself
See how Solviro answers your customers' questions.
We'll prepare five questions using your public pages. You'll see how Solviro uses your content to answer, and when it points a visitor to your team for help.