Make membership guidance easier to use
Let visitors ask in their own words instead of working through policy pages, fee tables and account instructions alone.
For membership organisations
Give members clear answers without adding another queue.
Use approved membership, renewal and account guidance to answer common questions while keeping exceptions and personal cases with your team.
Questions Solviro could handle
- Which membership grade should I apply for?
- What evidence do I need for my application?
- How do I renew or update my payment details?
- Why can't I access my member account?
- What benefits are included in my grade?
- Who should I contact about an individual assessment?
Help with common questions
Answer common questions. Leave individual cases to your team.
Cover common renewal questions
Answer questions about dates, fees, how to pay and account access using information you approve. Your membership team handles individual cases.
See where guidance is missing
Review common questions and those Solviro could not answer to see which guidance needs updating.
Use what you already maintain
Connect the guidance your team already relies on.
We find the useful pages on your website, leave out anything you don't need and ask you to review the content. Solviro only uses it for answers after someone with permission has approved it.
- Membership grades, criteria and benefits
- Application and evidence guidance
- Renewal dates, fees and payment information
- Account access and member-service FAQs
Example
Customer question
Can I change my membership grade when I renew?
Approved sourceApproved renewal guidance explaining how to request a grade change and what evidence to provide.
You can request a grade change when you renew. Follow the application instructions and provide the evidence they ask for. The membership team will confirm whether your request is approved.
I cannot confirm which grade you qualify for. Please contact the membership team to discuss your application.
See it for yourself
See how Solviro answers your customers' questions.
We'll prepare five questions using your public pages. You'll see how Solviro uses your content to answer, and when it points a visitor to your team for help.